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FAQ s Picturewall.com Answers to some frequently asked quest

Answers to some frequently asked questions about Perfect Picturewall®

Q: What comes with a Perfect Picturewall®?

A: Absolutely everything (except a hammer) that you will need to create a perfect picturewall in minutes! Forget about running around looking for this and that just open the box and go!

Q: Can I customize my Perfect Picturewall®?

A: There are countless ways to vary the look of a Picturewall® to suit your taste and space. The mats can easily be taken out on all or some of the frames to allow for larger pictures that fit the opening of the frame (rather than the opening of the mat window). Since the outside dimensions of the 1” wide and 2” wide frames are the same size, you can mix frame widths across multiple sets. Mix and match frame colors in cool tones like black, silver and white or warm it up with Java & Champagne or Gold. All Picturewall® sets come with the same color soft white mats (regardless of frame color or size) so that mixed frames & mats coordinate. For the ultimate in variety, mix frame widths & frame finishes, mix with and without mats and add your unique photographs.

Q: How are your frames made?

A: Once we receive an order we custom make each frame by hand using the same methods that high end custom framers use. We attach all of the hangers for Portrait and Landscape position ( so you can change the direction of frame on the wall at any time ). We cut the Non-Glare Lenses, pair with the custom cut mats and backing then insert and fix into each frame one by one.
Nothing mechanical here. Each frame is checked by the craftsman to make sure it's defect free and inserted into it's own cushioned envelop to avoid any breakage during shipping. We treat each frame with care. In the very, very rare case you receive a component not up to snuff, we will replace it.

Q: What material are the frames made out of?

A: Picturewall frames are made of SOLID WOOD with a smooth stain finish as with Espresso and Driftwood, allowing the beauty of the wood to show through. OR evenly painted wood as with the Black and White frames.

Note: All of the frames have a beautiful satin finish that easily fits in with any interior and whereby different colored sets mix easily. Our frames do not have a shiny finish nor are they dull and flat.

Q: What is the difference between Picturewall Gallery Frames and cheap gallery wall frames?

Our opinion and experience: You can buy "a frame" today at a dollar store pressed out of plastic for...you guessed it $1.00. Chances are that it will be used temporarily and eventually end up in a landfill and you certainly wouldn't hang it in your living room. Cheap frames typically look cheap, fall apart and ultimately don't do justice, enhance or show respect for a beautiful photo or the people/person/place in it. 

You can also buy a fancy carved historic single frame with 24k gold leaf for thousands of dollars...and everything in between. 

We're kinda the Prius, Tesla or Apple of picture frames. Regardless of how much money you make or have, Picturewall® frames & the hanging solution is a great value, performs well over time and looks great anywhere. - You can do a lot worse, but you can't do much better.

We don't use: Materials like MDF ( which is pressed sawdust ) or any kind of plastic including laminated foam-like plastics that mimic wood which are pressed out, cut or extruded by machines. We have opted not to use these materials because we feel that they are harmful to our environment and may contain materials (VOC's) that may off gas in the room where they are hung. 

Questions you might consider before buying cheap frames:

Q: Are quality mats included with frames? Sometimes the photo of a frame(s) seen online from other sellers, suggest that there is a mat included when in fact there is not. - It's hard to tell the difference in online photos of products and important details can be left out or the mat may be of lesser quality than our mats. A mat alone, to put into a cheaper frame can be $10.00-$30.00 each depending on size

 - Picturewall Mats are Made in U.S.A from one of the most respected makers. The same mats we use are specified by professional decorators and used by custom framers.

- Do the frames have breakable glass? No, we use only NON-GLARE crystal clear Acrylic.

Q: Why not glass? 

1. Of course glass can be dangerous if frames are dropped or fall down and shatter.

2. Because of the instant satisfaction of the Picturewall® solution, having a frame(s) with broken glass arrive at your door would interrupt the fun.

3. We supply a cross-section of customers. From Pro Decorators, homeowners and our frames are also used in professional offices and public spaces where glass is not allowed ( due to safety factors).

4. There is more UV protection with our non-glare lenses than with standard framing glass. This means less damaging light reach your photos and the mats.

Note: Some are under the false impression that glass is of higher quality and/or costs more than acrylic non-glare lenses... This is not true, glass is actually the least expensive material for a frame lense and what you get typically when you buy lower priced frames online. Our quality non-glare lenses used to cost 5X more than the price of glass. Now due to Covid19 acrylic material has doubled and is hard to get. We have not raised our Picturewall pricing though.

Q: Do the frames have a NON GLARE lens to avoid light reflections over your photos? YES, frames typically do NOT come with non-glare lenses. Very rare.

- Picturewalls come with high quality NON-GLARE acrylic lenses that won't break if they fall and have more UV protection for your photos than glass. We believe our lenses perform much better over time and therefore are much better value than glass. Otherwise we would use glass.

- Are they FULL SIZE FRAMES? ( Picturewall frames ARE FULL SIZE FRAMES and 3/4" deep on the sides as well ) We have heard from some customers and read tons of stories/reviews of those who purchased cheap frames online and were unpleasantly surprised when they arrived being MUCH smaller, thinner and less substantial than they expected. Our frame mouldings have an overall thickness that just looks like quality. 

Q:  Are the frames inspected before they ship to you? When frames are mass produced there are just too many to inspect so they are typically "spot checked" here and there. This spot inspection heightens the likelihood of receiving less than perfect products. This is a common complaint from customers when purchasing who knows what/ from who knows where?

Picturewall® MAKES, INSPECTS and SHIPS from their own and partner facilities. THIS IS ALL WE DO. We specialize. We invented the Gallery in a Box™ and we're proud of it. We want you to LOVE IT and tell the World.

We inspect EVERYTHING before it ships. If something ever does arrive that is not right we just replace it fast. Send us a quickie photo of the issue for our quality control department and we'll replace the component.

At the end of the day, we can't imagine putting our prized photos of family members and friends in cheap looking frames.

Q: Is a Picturewall® an appropriate gift?

A: Yes! A simple frame style that works with any decor, beautiful pictures and the instant gratification of transforming a wall in minutes makes a great gift. Just choose a frame color that works best with the person’s home or office. The included images have been carefully chosen to work just about anywhere. You can even insert special photos beforehand (once you receive it) to make it even more personal. Include old family photos to make a photo family tree and give one to all the members of your family to pass down through the generations. Give the Perfect Picturewall® for house warmings, weddings, birthdays, Mother’s Day, Father’s Day, Christmas and Anniversaries.
 

Q: Can I choose the images that come with my frames?

A: All frames come without images...however when you purchase a Picturewall® you will receive a FREE password to download pre-sized image groups from the image library. Print on any home computer or send to a photo processor and then place in frames.
 

Q: What if my wall is too small for the Pre-View Template™?

A:The Pre-View Hanging Templates™ can be rotated, which is longer and narrower than the standard position. There are also cut lines on the templates that allow you to separate the template into smaller sections that can be hung independently. You can even turn corners with the templates and hang frames that way. You can get very, very creative with the system and many have.
 

Q: What if I have a large area to cover?

A: Perfect Picturewall® is modular. You can add on as many Picturewalls as you like by hanging additional sets side by side or by stacking them on top of each other. Think of them as building blocks. Each Pre-View Template™ has marks that line up perfectly with other templates.

Q: Can I use the "Up the Stairs" Template and "Standard" Template in conjunction with one another?

A: Yes. They match up exactly on the sides and work beautifully when transitioning from a landing to a staircase.
 

Q: Is the Template reusable?

A: Yes and when you're done with the templates store them behind the backing board of the largest frame for next time. If you ever do misplace or throw away your template(s) we have more available for our customers.
 

Q: How do I make sure the frames are going to be level?

A: This is the beauty of Perfect Picturewall®. The patented Pre-View Template™ has an integrated leveling system, which eliminates guesswork and the need for additional tools. NOTE: There is also a special eye level feature that makes it easy to decide how high to hang frames for best effect.
 
Q: How do I size my pictures to fit the frames?
A: Your Picturewall® is 100% home printer compatible. All of the frame mat windows take standard 5" x 7" and 8" x 10" photos that you can print on any home printer or have processed by a local or online photo processing company.
Note: We originally had 4" x 6" mat openings that came standard with Picturewalls but then switched to 5" x 7" and 8" x 10" by popular demand.
5" x 7" photographs really add a punch to your Picturewall by having more photo and less mat.
Please email us with any additional questions you may have at - Contact@Picturewall.com
Please put the word HELP in the subject line of your email.

"Photo gallery_wall frame_sets"

FAQ s Picturewall.com Answers to some frequently asked quest

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